The Terms

Eligibility

By using our services, you confirm that you have reached the age of majority in your state or province of residence, and that you have consented to any minor dependents using our services on devices you own or manage.

Account Information

To shop with us, you may be asked to provide details such as your email, billing, payment, and shipping information. You promise that all information you provide is accurate, current, and complete, and that you have the right to share it.

Account Security

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Accounts may not be transferred, sold, assigned, or licensed to anyone else.

Product Representation

We work hard to show our products accurately. However, colors and appearance may look different on your screen depending on your device and its settings. We cannot guarantee that every piece will look exactly as it does in a photograph, and natural gemstones will always vary slightly from one another.

Product Changes

Product descriptions, prices, and availability may change at any time without notice. We may discontinue any product or limit quantities available to any person, region, or jurisdiction, as we see fit.

Placing an Order

When you place an order, you are making an offer to purchase. We may accept or decline any order for any reason. An order is not considered accepted until we confirm it and receive and process your payment. Please review your order carefully before submitting — once accepted, we may not be able to accommodate cancellations.

Personal Use Only

You confirm that your purchases are for your own personal or household use, not for commercial resale or export. Returns and exchanges are handled solely according to our Return & Refund Policy.

Prices

Prices, discounts, and promotions may change without notice. The price you pay is the price in effect at the time your order is placed, as shown in your confirmation email. Unless stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges.

Payment Accuracy

You agree to provide current, complete, and accurate payment and account information, and to update it promptly so we can complete your transactions. You confirm that your card details are correct, that you are authorized to use the card, and that charges will be honored by your card issuer.

Shipping & Delivery

We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control. Once a package is handed to the carrier, ownership and risk of loss pass to you.

Optional Tools

We may provide access to third-party tools as part of our services. These tools are provided "as is" and "as available" without warranties of any kind, and we have no control over them. Your use of any optional third-party tool is entirely at your own risk.

Third-Party Links

Our services may contain links to external websites operated by third parties. We are not responsible for the content or accuracy of those sites. If you choose to visit them, you do so at your own risk. Complaints or questions about third-party products should be directed to the third party.

Shopify Relationship

Our store is powered by Shopify, which enables us to provide these services to you. However, every sale and purchase in our store is made directly with qineanla™. Shopify is not responsible for any aspect of transactions between you and us, including any injury, damage, or loss resulting from products purchased. You expressly release Shopify and its affiliates from all claims arising from your purchases with qineanla™.

Privacy

All personal information we collect through our services is governed by our Privacy Policy. Because our store is hosted by Shopify, Shopify also collects and processes certain information about your visit in order to provide and improve its platform. Information you submit may be transmitted to and shared with Shopify and third parties located in other countries. Please review our Privacy Policy for full details.

Feedback

If you submit ideas, suggestions, reviews, or other feedback, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and display that feedback in any medium for any purpose, including commercial use. You confirm that you own the rights to any feedback you submit and that it does not infringe on anyone else's rights. We are under no obligation to keep feedback confidential, pay for it, or respond to it.

Errors & Inaccuracies

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions — for example, in product descriptions, prices, or shipping times. We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate, at any time and without prior notice, even after you have submitted an order.

Prohibited Uses

You may use our services only for lawful purposes. You may not use them to violate any laws or regulations, infringe on intellectual property rights, harass or harm anyone, transmit false or misleading information, send spam or unsolicited advertising, impersonate another person, upload viruses or malicious code, scrape or crawl our site, or interfere with its security features. We reserve the right to suspend or terminate your account at any time, without notice, if you violate any part of these Terms.

Disclaimer of Warranties

The information on our services is provided for general information purposes only. We do not warrant its accuracy, completeness, or usefulness, and any reliance you place on it is at your own risk. Except as expressly stated, our services and all products are provided "as is" and "as available" without warranties of any kind, whether express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that your use of our services will be uninterrupted, timely, secure, or error-free.

Limitation of Liability

To the fullest extent permitted by law, qineanla™, our partners, directors, employees, affiliates, agents, and service providers — as well as Shopify and its affiliates — shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, special, or consequential damages of any kind — including lost profits, lost revenue, loss of data, or replacement costs — arising from your use of our services or any product purchased through us, even if advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless qineanla™, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims — including reasonable attorneys' fees — arising from your breach of these Terms, your violation of any law or third-party right, or your access to and use of our services.

Termination

We may terminate these Terms or your access to our services at any time, without notice, at our sole discretion. You will remain liable for all amounts due up to and including the date of termination. Certain provisions — including intellectual property, feedback, disclaimers, limitation of liability, indemnification, and governing law — will continue to apply after termination.

Severability & Waiver

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will still be enforced to the fullest extent permitted, and the remaining provisions will continue in full effect. Our failure to exercise any right under these Terms does not constitute a waiver of that right.

Assignment & Governing Law

You may not transfer or assign these Terms or your rights under them without our prior written consent. We may assign these Terms without notice. These Terms are governed by the laws of the jurisdiction where qineanla™ is headquartered — Beijing, China — and you consent to the jurisdiction of its courts.

Changes to Terms

We may update, change, or replace any part of these Terms at any time by posting updates on our website. It is your responsibility to check this page periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms. We will notify you of material changes as required by applicable law.