QINEANLA™
Shipping Policy
Delivery
How Your Piece Reaches You
"A piece of jewelry begins long before it reaches your hand — in the stone chosen, the setting finished, and the care taken to send it safely."
Company Information
Our Approach
Shipping Philosophy
At qineanla™, we believe a piece of jewelry begins long before it reaches your hand — in the stone that is chosen, the setting that is hand-finished, and the care with which it is packed and sent. Every order is treated as something personal, not as another parcel on a conveyor.
Because fine jewelry is delicate and valuable, we work with trusted global fulfillment partners who specialize in secure, insured shipping. This allows us to:
- Pack each piece in protective, gift-ready packaging before dispatch
- Keep pricing fair without the markup of traditional retail channels
- Ship worldwide with tracking and care at every step of the journey
We appreciate your patience — good things, and carefully made jewelry, take a little time to arrive well.
Processing & Fees
Before It Ships
Order Handling Time
Each qineanla™ order goes through a final quality check, a careful cleaning, and secure packaging before it leaves our facility. Please allow 2–4 business days for this process.
During busy periods such as holidays and gift seasons, handling may take up to 5 business days. We will always keep you informed if there is any delay.
Shipping Cost
A flat shipping fee of $5.99 applies to every order, no matter where in the world it is headed. There are no hidden surcharges at checkout.
Delivery Estimates
Time in Transit
Because our pieces are fulfilled through global partners, arrival times depend on your location. The estimates below begin after your order has been processed and shipped.
| Region | Estimated Arrival |
|---|---|
| United States | 10 – 15 business days |
| Canada, UK & Australia | 11 – 16 business days |
| Rest of the World | 15 – 20 business days |
Please Note
These are estimates, not guaranteed delivery dates. Customs clearance, weather, and carrier volume can occasionally add time. We thank you for your understanding — a carefully made piece is worth the wait.
Tracking
Follow Your Order
Once your piece has shipped, you will receive a confirmation email containing your tracking number. You can use this number to follow your package from our facility to your door.
Kindly be aware that tracking status may take 1–3 business days to update after the label is created. If the information does not move immediately, rest assured your package is still in transit — the system simply needs a little time to catch up.
Customs & Duties
International Orders
All international shipments are sent DDU — Delivered Duty Unpaid. This means that any customs fees, import duties, or taxes charged by your country are the responsibility of the recipient.
qineanla™ is not responsible for delays caused by customs clearance. While fees are uncommon for small jewelry items, regulations differ from country to country, and we recommend checking with your local customs office if you have concerns.
Changes & Cancellations
Before Processing
We begin preparing orders promptly so they can reach you as soon as possible. If you need to update your shipping address or cancel an order, please contact us at service@qineanla.com within 12 hours of placing your order.
Once an order has entered the processing and quality-check stage, we are no longer able to make changes or cancellations. We appreciate your understanding.
Lost or Damaged
We Make It Right
Your satisfaction matters to us. If something goes wrong in transit, we will take care of it.
Damaged on Arrival
If your package arrives damaged, please send us a photo within 72 hours of delivery. We will arrange a free replacement right away.
Lost in Transit
If the carrier confirms your package is lost, we will send you a replacement at no additional cost. No questions, no hassle.
Thank you for choosing qineanla™. We can't wait for your piece to arrive.