Returns

We want you to shop with complete confidence. Every qineanla™ order comes with a 30-day return window, starting the day your piece is delivered. If something is not quite right, you have plenty of time to let us know.

To qualify for a return, the item must meet all of the following:

• Unworn, unaltered, and in the same condition as when it arrived
• Returned in its original box, pouch, and protective packaging
• Accompanied by your order number or proof of purchase

To begin, send us a message at service@qineanla.com with your order number and a brief note about why you would like to return the piece. Our team will review your request and get back to you within one business day.

Please open and inspect your order as soon as it arrives. If a piece arrives damaged, defective, or is not what you ordered, contact us right away — within 48 hours of delivery if possible — and include a photo. We will evaluate the issue promptly and make it right, whether that means a replacement, a repair, or a full refund.

For hygiene and quality reasons, a few items cannot be returned:

• Earrings — for hygiene and safety, all earring sales are final
• Custom, engraved, or made-to-order pieces
• Items that show signs of wear, resizing, or alteration
• Sale, clearance, or final-sale items
• Gift cards and digital vouchers

Original shipping fees paid at checkout are non-refundable, unless the return is due to an error on our part. If you are unsure whether your piece qualifies, just ask — we are happy to clarify before you start a return.

The quickest way to receive a different piece is to return the original item first. Once we have confirmed the return and issued your refund, simply place a new order for the piece you would prefer. This avoids delays and ensures your replacement is not held up while the return is in transit.

If your order is shipped to an address within the European Union, you have the right to cancel or return your purchase within 14 days of delivery, for any reason and without needing to justify it. The same condition requirements apply — the item must be unused, unworn, in its original packaging, and accompanied by proof of purchase. This right exists alongside our standard 30-day policy.

Once your returned piece arrives, we will inspect it and notify you whether the refund has been approved. If approved, the money is returned to the original payment method you used at checkout.

Please allow up to 10 business days for the refund to be processed on our end. Your bank or card issuer may then need additional time to post the amount to your account — this varies by provider and is outside our control.

All returns must be sent using the prepaid label we provide after approval. Please do not ship items to our headquarters directly without prior arrangement, as unauthorized packages may be refused.

Questions about a return? Email us at service@qineanla.com.